This study aims to enhance governmental decision-making by leveraging advanced topic modeling algorithms to analyze public letters on the "People Call Me" online government inquiry platform in Zhejiang Province. China. Employing advanced web scraping techniques. we collected publicly available letter data from Hangzhou City between June 2022 and May 2023. https://herbsdailyes.shop/product-category/procedure-drapes-and-sheets-drape-packs/